Support

myTNT help


Help with using myTNT comes in the form of an A to Z guide. You can get to the guide by clicking on the majority of the words used as labels on any screen, accessing the guide in this way will take you directly to the relevant section of the guide. Alternatively you can click on help at any time and search the guide.


Searching the Guide


The guide provides you with different types of information.For instance if you look up Sending a Package, you will find the complete process required to send a package using TNT. At a lower level, you can find out how individual screens or sections of a screen works, and at the lowest level, you can find the definition of a label used on the screen.
You can find the information you need in the guide in using three methods:

1.Use your browser's Find feature (usually Ctrl + F) to find the word you want more information about.
2.Scroll down through the topics and terms to locate a definition of the term you are seeking.
3.From the myTNT screen, simply click on the word you want more information about.


General Statements about the use of myTNT


There are a number of features in myTNT that are common throughout the site.
Each page contains a standard navigation along the top with the TNT logo placed at the top left corner.
There are several icons used throughout the site, they are

View
Edit
Question
Printed
Not printed
Exception
Sort column ascending
Sort column descending

There are two types of button used on the site


example In screen activity buttons example Screen closure buttons


Within the 'Enter Shipping Details' screens there are progress buttons to show where you are in the process. The buttons will be highlighted to identify the current part of the process.



The A to Z Guide



A



Account

Your TNT account number


Account/Company


Your account number and company name for display purposes

Address

myTNT uses 4 types of address. See Sender address, collection address, receiver address or delivery address.


Address Book


A convenient way to store your address information.



Airway Bill


A printed, numbered form produced by airlines to authorise movement of cargo. Within TNT Consignment note is used as the equivalent term. See Consignment Note



Article


The word commonly used by customs to describe the contents of a package. A package can contain a number of different articles. For instance nuts, bolts and washers are all articles that can be contained in a single package but would need to be described separately on the commercial invoice. Also referred to as piece or item.



ATA


Admission Temporaire Carnet. See Carnet



Autogenerate Invoice numbers


Used in => settings => invoice details When this box is ticked, myTNT will generate Invoice numbers for you.



B


Bonded Area


An area or accommodations that customs have authorised for the storage of uncleared shipments.



Bonded Cargo


Goods which are imported into, or moving through a location and have not been cleared by the local customs. These goods must be held in a bonded area until cleared by customs or moved in bond to interior points or re-exported.



BTN


Bruxelles Tariff Nomenclature. No longer exists, see Tariff Trade Code Number.


Business Delivery


TNT does not undertake residential deliveries. A business that is operated from a residential location is considered a business delivery. Such a business might be recognisable by any of the following:



  • A posted sign, logo or trade name
  • Posted hours of business
  • Obvious business activity conducted during 'business hours' and on 'business days' that are customary for a location.


Business opening hours


Used in => settings => collection defaults
and => arrange a collection
The hours that your business is open. TNT uses these times to indicate the latest time that the shipment can be collected. The closing time is also used when calculating transit times. To save time, you can enter your business hours in settings, and the system will use the automatically. You can always overwrite them when you arrange a collection.



C


C1


Customs declaration used on small packages, also called 'Green Stickers'.


C2/CP3


Customs declaration used on packages.


C and F


Cost and Freight. A term of sale meaning that the seller has included on their invoice to the buyer the cost of goods and the cost of transportation up to the time that the goods reach the first airport or port in the destination location.


Cancel


Indicates that you do not intend to complete the current action. Any data input will not be saved.


Cancel a shipment


If you decide to cancel a shipment, it must be done prior to the shipment being accepted by TNT. If TNT has already accepted the shipment, you will need to notify your local TNT office to arrange to have the shipment cancelled.


Carrier Envelope


A large envelope or pouch normally provided by TNT to enclose documents or small quantities of loose mail being sent to one specific destination.


Carnet (ATA)


When goods are exported for temporary use outside the EU, and are then returned to the origin member state, the transaction may be covered by an ATA (Admission Temporaire) Carnet without payment of duties and taxes. Carnets are issued by certain chambers of commerce and may be used in locations that are contracting parties to the ATA Carnet Convention. ATA Carnets can be used to export certain goods, such as commercial samples or exhibition equipment and make customs clearance easier by replacing the normal customs documentation in the origin and destination locations.


Certificate of origin


A document required by customs stating the location of origin of the products being shipped. It is important as it can control trade between locations. This control can include: lower duties and taxes; control of import quotas; and import limitation from hostile locations.


CIF


Cost Insurance and Freight. This term of sale means that the seller has included on their invoice the cost of the goods and the cost of insuring them and all transportation costs up to the time that the goods reach the first airport or port in the destination location.


Collection Address


The person responsible for sending a shipment may have a separate address for the purposes of despatching shipments, in this case you can enter an address from where the shipment may be collected which is different to the Sender Address, but which is still in the same location.


Commercial Invoice


Used in => settings => printing defaults
and => print shipping documents
and => shipping manager
An invoice for customs purposes which may be printed on the customers letterhead and shows the quantity, description, price per unit, total value, location of origin, and reason for export of the goods. Every commodity has a value and when traded between two parties it is deemed to be a commercial transaction. For customs clearance purposes the actual trading value or commercial value, whichever is the greater, needs to be declared on a commercial invoice or other method of valuation statement. This is to enable taxes and duties applicable to the shipment to be assessed and paid to the relevant government department. (Samples - while the customer may be providing samples free of charge, they still have a commercial value and this value needs to be shown on the commercial invoice). If you require additional copies of the Commercial Invoice for your records, enter the number of additional copies you require in settings.
Commodity Checklist
A list showing whether goods are considered to be documents, non-documents or unacceptable for Customs purposes.


Commodity Code


Formerly known as BTN, it has two purposes for import and export: for statistical classification of commodities; defines the commodities that must be subjected to the applicable import duty and/or VAT rates and their required accompanying documentation.



Company Name


Used in => settings => sender details
Enter the full name of the company. Your collection or delivery may be affected if our driver cannot locate the correct company.


Conditions of carriage


All goods are carried subject to our general conditions of carriage which are available on request and are can be found at the bottom of most screens within myTNT and tnt.com.


Connote


An abbreviation for consignment note. See Consignment note.


Consignment


See Shipment


Consignment Note


Used in => settings => printing defaults
and => print shipping documents
and => shipping manager
In TNT a consignment note is a document that functions as a receipt for the goods or merchandise to be shipped, and as evidence of the contract of carriage by setting out the rights and obligations of the sender and the carrier as well as placing limitations on the carriers limitations of loss damage or delay in the goods. It is not a document of title to the goods. myTNT will work out when you need a consignment note. If you want to have additional copies for your records, enter the number of additional copies you require in settings.


Consignment Number


All consignments are numbered. These numbers are used to identify a consignment or shipment at each stage of its progress along its journey. Most importantly it is used as the reference number for each shipment.


Consignee


See receiver.


Consignor


See Sender.


Contact Person


Used in => settings => sender details
Enter the name of the person that should be contacted in the event of a query.


Copy (ASN)


Enter an e-mail address to which you would like to send advance notification of a shipment.


Copy (Shipping Manager)


If you would like to use a shipment you have already made as a template for another shipment, select the shipment in the Shipping Manager and select copy.


Location (Receiver Address)


Enter the location of residence for the company receiving the shipment.


Create a Commercial Invoice with myTNT


Used in => settings => invoice details
and => create a shipment
If you wish to create your Commercial Invoices or Pro Forma Invoices using myTNT tick this box. If you prefer to create your own Commercial Invoices, then leave it blank. myTNT will work out when you need a Commercial Invoice.



Create a shipment


An application to allow the input of all details needed to allow TNT to ship your packages.


Currency


The money type (E.G. Euro) used to declare the value of the goods being shipped.


Customs Controlled


Every nation has customs departments to monitor or control the flow into and out of the location. Customs examine goods and establish the amount of tax or duty that should be levied. In myTNT shipments that are determined to be subject to customs control will automatically produce the required documentation unless it has been switched off in settings. Used in => settings => shipment details and => create a shipment The system will automatically work out whether a Commercial Invoice is required. However there are circumstances, such as goods held in a Bonded Warehouse, when you will need a Commercial Invoice even though the conventional rules would not produce one. You can force a Commercial Invoice to be produced by ticking this box.


Cut off time


This is the latest time a customer may request a collection for that day. Domestic cut of times may vary from International cut of times.



D


Dangerous Goods


Articles or substances which are capable of posing a risk to health, safety, property, or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). The transportation of dangerous goods is subject to legal regulations. It may require a special vehicle and/or trained personnel to handle certain commodities. Such goods may include but are not restricted to: corrosive substance, explosives, flammable liquid, flammable solids, infectious substances, liquid and compressed gases, magnetised materials, oxidising substances, poisons or radioactive materials.
TNT are happy to ship dangerous goods, however we cannot accept requests to ship dangerous goods over the Internet. If you need to ship dangerous goods, please contact TNT.


Declarable


An item that requires a customs declaration, but does not attract duty or tax.


Declaration


Used in => settings => invoice details
and => Commercial Invoice
You can set up standard declaration text in settings that will be used by the system in the creation of the Commercial Invoice. You can always overwrite them later.


Declared Value, Carriage


The value of goods declared to TNT by the shipper for the purpose of determining charges or establishing the limits of the carriers liability for loss damage or delay.


Declared Value, Customs


The value of goods declared by the consignor on the consignment note.


Default Currency


Used in => settings => shipment details
If you always use the same currency when creating a shipment, you can enter a default currency in settings that will then be used by the system. You can always overwrite it later.


Delivery Address


Used in => settings => shipment details
and => create a shipment
The person to whom you are sending a shipment may have a separate address for the purposes of receiving shipments, in this case you can enter an address for the purposes of receiving the shipment which is different to the Receiver Address, but which is still in the same location


Delivery Instructions


Used in => settings => shipment details
and => create a shipment
Any instructions entered here will be printed on the label, and will be used by the driver when delivering the shipment.


Disclaimer


TNTs disclaimer notice. Please read it before shipping with TNT.


Document


A common term used to describe shipments that are not assessed for duty by customs in the destination location.


Documentation


Documentation is the paperwork that accompanies a shipment from its origin to its destination.


Domestic


A shipment destined for delivery in the location of origin.



Domestic Service


Used in => settings => shipment details If you have a preference to use a particular Domestic service, you can enter a default default domestic service in settings that will then be used by the system. You can always overwrite it later.


Door to Door


A term used when a shipment is moved from the consignor to the consignee at one single price. Customs duties and taxes are not usually included in the price.


Dox


An abbreviation for documents.


E


Economy Service


A TNT term used in some locations to describe our standard service.


EFTA


European Free Trade Agreement


E-mail


Enter details for a single package
If you are sending no more than one package, enter the details here.


ETA


Estimated Time of Arrival.


ETD


Estimated Time of Departure.


EU


European Union


Euro


The name of the European Currency Unit.


Export


Goods or documents being shipped out of one location into another.


Export licence


A permit obtained by the sender to export particular items such as computer hardware into certain locations.


Ex Works


A term of sale that means that the sellers invoice only shows the price of the goods. The buyer is liable for all charges from the building where the goods are manufactured or stored to delivery at the final destination.



F


FOB


Free On Board. Used to describe charges to be paid on arrival by the consignee.


Free Domicile (Franco Domicile)


A term of sale meaning that the shipment is delivered with no charges to pay by the receiver. Used when the sender wants to pay such additional charges such as Customs duties and tax.


G


Gateway


The point of entry into a location.


Get a quote


An easy way to find out how much the carrier costs are for your shipment, and how long it will take to deliver. Note that transit times are based on the last time you have entered in your opening hours.


GST


Goods and Services Tax.



H


Header


Used in => settings => invoice details
and => Commercial Invoice
Allows you to choose between Commercial Invoice and Pro Forma Invoice.


Height


Used in => settings => shipment details
and => create a shipment
Please enter the measurement of the package measured from top to bottom.


Held Customs


When a shipment is received at a hub, but cannot clear customs due to lack of documents or other reason.


Help


This A to Z guide.


Home


The page you have set up as your home page in settings.


Hub


A sortation centre.



I


IATA


International Air Transport Association.


IATA code


International Air Transport Association abbreviation for airports e.g. LHR for London Heathrow.


Import


Goods or documents arriving into one location from another.


Import Licence


A permit obtained by the person importing the goods in certain locations before goods can clear customs.


Insurance Value


The value of the goods being shipped for insurance purposes.


International Service


Used in => settings => shipment details
If you have a preference to use a particular International service, you can enter a default International service in settings that will then be used by the system. You can always overwrite it later.


Invoice Terms


See Sender Pays and Receiver Pays.


Item


See Article



J



Job Title


Used in => settings => invoice details
and => Commercial Invoice
The job title of the person responsible for creating the Commercial Invoice.



K



L


Label


A tag (paper or otherwise), imprinted with a name and address, and affixed to an individual package for the purposes of delivering it to the intended recipient. Please ensure that all labels are firmly attached to each package, and that the barcode is available to scan.


Letter of Credit


A document completed by a bank, at the request of the buyer of a shipment, setting out the precise conditions under which that shipment should be shipped from the seller to the buyer, and what documentation should accompany the shipment.



Length


Used in => settings => shipment details
and => create a shipment
Please enter the measurement of the package measured from front to back.



Local Currency


The unit of currency used in a particular location.



Logout


Please use the logout function when you want to leave myTNT. This will allow the secure environment to close correctly, and if any tasks are outstanding, printing your documentation for instance, you will be reminded.



Lunchtime closure


Used in => settings => collection defaults
and => arrange a collection
The hours that your business is closed for lunch. To save time, you can enter your business hours in settings, and the system will use them automatically. You can always overwrite them when you arrange a collection.



M


Manifest


Used in => settings => printing defaults
and => print shipping documents
and => shipping manager The form that lists the shipments travelling on a particular mode of transport on a particular date. For TNT the manifest also acts as the receipt for the customer. If you require extra copies of the manifest for your records, enter the number of additional copies you require in settings.



Multiple Piece Shipment


A shipment with more than one package or piece. Each package must be clearly labelled to show that it is part of the same shipment.



N


Nine Digit ZIP Code - United States


The first five digits are the same as the original ZIP code. Of the four additional digits, the first two denote a sector, and the last two denote a segment within a sector. A four digit sector/segment combination is unique within a five digit ZIP code area.


Nixie - United States


Package returned because it cannot or will not be delivered by the United States Postal Service (USPS).


NCV


No Commercial Value. A shipment for which no actual payment is to be made to the shipper e.g. free samples or free replacement spares. All consignments classified as Documents are of No Commercial Value.


Non-Documents


A shipment containing goods that are assessed for duty by customs and must be declared. See also Documents.



NVD


No Value Declared. Used in some locations instead of No Commercial Value, the meaning is the same.


Number of packages


Used in => settings => shipment details
and => create a shipment
Please select/enter the total number of packages in a shipment. Where a pallet is used, that has several packages assembled to form a unit load, it would be considered as one package.


O



OBC


On Board Courier. A person flying with the shipment as their excess baggage in the hold.


ODA


Outside of Delivery Area. This means that the destination of a shipment is outside TNTs normal delivery area. Outer Area Charges may apply.


Options


See Service Options


Outer Area Charges


A surcharge for shipments to be delivered ODA. It is normally billed to the sender.


P


Package


A term used to describe in total, an enclosure containing articles. Also known as a piece.


Paperwork


The documentation required for a movement of a shipment between two points. This can include a Commercial Invoice, Consignment Note, Labels and supporting customs documentation.


Par Avion


By Air

Password Used in => welcome to myTNT Your unique entry key to myTNT. In the interests of security, please do not share your password with anyone.


Perishables


Any cargo that loses considerable value if it is delayed in transportation. Usually refers to fresh fruit and vegetables.


Piece


See Package.



Phone Number


Used in => settings => sender details
Please enter a contact phone number so that TNT can contact an individual to expedite a delivery.


PO Box


Post Office Box. We cannot deliver to a PO Box as we would be breaking our contract with our client. We would not have a signature showing the shipment was delivered/received.


POD


Proof Of Delivery. Information regarding the date and time and the name of the person who signed in receipt of the consignment.


Post Code/Zip code


A code that identifies specific areas within a location, city or town. Most locations now identify address areas using codes. Those that do not usually use Provinces.


Privacy Statement


A statement of TNTs policy on the use of the Internet.


Pro Forma Invoice


A Commercial Invoice for Customs purposes to indicate the quantity and full description of goods, price per unit and total value, location of origin and reason for export.


Province


Used to identify address areas in locations where Post or ZIP codes are not in use.


Q


Quick Links


A convenient way to navigate around myTNT.


Quiet Trader


The name used to describe aircraft that due to their quiet engines are not subjected to night time noise restriction hours.


R


Rate


The amount charged by the carrier for the carriage of a unit of goods.


Reason for Export


Used in => settings => invoice details
and => Commercial Invoice
Enter the reason you are exporting the goods. E.g. Sales. If you generally have the same reason, then set it up in settings. The system can then use it when creating the Commercial Invoice, you can always overwrite it in Commercial Invoice.


Receiver Account number


The account number of the company that will receive the shipment.


Receiver Address


The address of the company that will receive the shipment.


Receiver Details


The description of the company that will receive the shipment.



Receiver Pays


The receiver pays all of the costs of carriage, insurance if applicable, customs clearance, import VAT and taxes and all other related charges. The failure of the receiver to pay shall render the sender to pay all charges and duties. The sender, receiver and all other parties to the contract with TNT are jointly and severally liable for all charges invoiced.


Remind me to enter a customer reference


Used in => settings => shipment details
and => create a shipment
When this box is selected, the system will remind you to enter a reference for your shipment if you have left the box blank.


Remove this address


Used in => settings => sender details
Removes an address from settings. This does not remove the address from the address book.


Restricted Articles


See Dangerous Goods.


Restrictions


The following require prior advice to TNT to ensure that the shipment is handled correctly. If you need to ship any of the following, please contact TNT.

Prohibited items
Goods under ATA carnet
Instructions to'Collect cash against documents', to provide a 'Forwarders certificate of receipt' or to provide a 'Forwarders certificate of transit'.
Dangerous goods.

TNT reserves the right to surcharge or decline such shipments.


S


SAD


Single Administrative Document. Customs document used for importing and exporting goods through Customs in and out of Europe, via all modes of transport.


Search


Used in => addressbook
Once you have entered your search criteria, click on search to retrieve the results.


Search for


Used in => addressbook
Enter the as much as you know of the word you are looking for. Used in conjunction with 'in' where you enter the address type that contains the result of your search.


Sender Address


The address of the company responsible for sending the shipment.


Sender Details


The description of the company responsible for sending the shipment.


Sender Pays


The sender pays all of the costs of carriage, insurance if applicable, customs clearance and all other costs. Import VAT and taxes and all other related charges will be invoiced to the receiver or importer.


Sending a package


The steps below describe how to create a shipment using myTNT. myTNT is dynamic, so you will be presented with information depending on how you have set up your preferences in settings, and on how the shipping information you provide us with affects the shipping rules. For instance if you have another system that takes care of producing commercial invoices, you can turn the commercial invoice feature off in settings and you will no longer get a commercial invoice from myTNT. Alternatively, if they are set as required in settings, you will still only see them if they are needed for customs clearance or if you have specifically requested one.
Any preferences or standard information you have updated in settings will automatically be used to populate the screens as you continue. You can overwrite any information you require for a shipment without updating settings.
Step 1, the enter Shipping Details screen asks you to tell us who is responsible for sending the shipment, where to collect it from, where to send it to, and some basic information about the goods being shipped. Enter the sender details. Your account details are set up at the time of registration. If you have only one account with TNT then it will be automatically populated for you. If you have more than one account set up, then you can select the sender details from the drop down list.
If your goods are not at your sender location, you can enter a different collection address for TNT to collect the shipment. This is useful if you have a separate warehouse operation, or if you are collecting from a third party in the same location, but remember if the third party is not registered with TNT they will be treated as a new customer with TNT and our driver will need to inspect the packages before they are sealed in order for TNT to comply with International Shipping regulations. Click on the 'enter a different collection address' button and enter the address details. If you use the same collection address regularly, you can save it to your address book. Alternatively if you have already saved the address you can select it using the short reference, or by searching your address book. Enter the receiver details. Enter the details for the company receiving the shipment. If you use the same receiver address regularly, you can save it to your address book. Alternatively if you have already saved the address you can select it using the short reference, or by searching your address book.
If the goods are to be delivered to an address that is different to the receiver location, you can enter a different delivery address for TNT to deliver the shipment. This is useful if the receiver has separate goods receiving operation in the same location. Click on the 'enter a different delivery address' button and enter the address details. If you use the same delivery address regularly, you can save it to your address book. Alternatively if you have already saved the address you can select it using the short reference, or by searching your address book. Remember that TNT will only deliver to a business address.
Enter the shipment details. If your shipment contains only documents then select Documents Only. Under normal circumstances, documents are not customs controlled, however you can force myTNT to produce a commercial invoice by checking the Customs Controlled checkbox.
Complete the Total Quantity of packages, the combined overall weight of the packages If your shipment contains products/goods and not documents then select Products/Goods. The screen layout will change to allow more information to be entered.
Under normal circumstances, products and goods being shipped within the European Union are not customs controlled, however you can force myTNT to produce a commercial invoice by checking the Customs Controlled checkbox. If there is only one package in your shipment, select 'one' in the number of packages checkbox. Complete the package details (the summary will be calculated automatically).
If there is more than one package in your shipment, select 'two or more' in the number of packages checkbox. The screen layout will change and a new button will appear. Click on the enter package details button. In the enter package details screen enter the details for each different package. The package volume, total weight and total volume will be calculated automatically. When you are happy with the details entered, confirm will store the details and take you back to the enter shipping details screen, alternatively, cancel will delete the details you have entered and take you back to the enter shipping details screen.
Select when you want the shipment to be collected. Additionally you can enter your own reference that can be used later to track your shipment. You can also enter special instructions here that will be printed on the address label.
When you are happy with the details entered, continue will take you to the next screen, alternatively, cancel will take you back to the start of the enter shipping details screen and refresh the screen with your default values. Step 2, the next screen allows you to select a service and any available options for that service, and to notify people that you are sending a shipment.
If you are set up to choose who pays for the shipping costs, you or the receiver, you will be able to select sender pays or receiver pays from the terms of payment drop down box. If you select receiver pays, you will need to enter the TNT account number of the receiver. If you know the service you require, select it from the service drop down box. You can the find the associated costs and how long it will take to deliver the package by clicking on the show transit times and prices button. Alternatively, if you are not sure which service you require, you can click on the button and select a service from the ones presented.
Some services have options associated with them. If you select some options, you will be asked to enter further information such as the shipment value, insurance value and currency. You may wish to send advance notification of your shipment by e-mail. The sender and receiver e-mail addresses are automatically inserted from your addressbook if you used it, the copies are taken from settings if they are set up, you can overwrite any e-mail addresses with others if you require, and you can add additional e-mail addresses if none are set up. To send an ASN to the e-mail addresses shown, simply check the box to the right of the e-mail address.
When you are happy with the details entered, continue will take you to the next screen, alternatively, cancel will take you back to the start of the enter shipping details screen and refresh the screen with your default values. Step 3,


Service


A term used to describe the delivery alternatives offered by TNT.


Service Options


A term used to describe added value items such as insurance offered for some services.


Shipping Manager


An application that allows you to monitor all of your shipments for up to 90 days.


Shipment


One or more packages being sent to the same address at the same time.


Shipment Contains


Used in => settings => shipment details
and => create a shipment
Please select either Documents Only, or Products/Goods depending on the type of shipment you are sending. See also Documents and Products/Goods.


Shipment Details



Shipment Value



Shipping date


Used in => settings => shipment details
and => create a shipment
Please select the date that you wish to have your shipment collected. This can be up to 7 days in advance.


Shipping Note


See Consignment Note.



Short Reference


A unique reference that will help you to access the address book.


Signatory


Used in => settings => invoice details
and => Commercial Invoice
The name of the person responsible for creating the Commercial Invoice.


Special Collection Instructions


Used in => settings => collection defaults
and => arrange a collection
Instructions that the driver will need when collecting the shipment.


T


T1


A term used on a SAD form indicating that the goods are not in free circulation in the EU and therefore, when they are sent to another member state, they will normally be liable to full duties.


T2


A term used on a SAD form indicating that the goods are in free circulation in the EU and therefore, when they are sent to another member state, they will free from duty.


T2L


The difference between this format of the SAD and a T2 is that a T2L is used when goods are only going to cross one border in transit.


Tariff


See rate


Terms and conditions of carriage


A description of the terms and conditions under which TNT agrees to act as carrier. Please ensure that you have read the Terms and Conditions before you arrange for TNT to collect your shipment.


Terms of Delivery


Used in => settings => invoice details
and => Commercial Invoice
e.g. Ex works


Terms of Payment


Used in => settings => shipment details
and => create a shipment
Import VAT and duties and associated charges are payable on delivery. All other charges are payable 7 days from invoice date.


Total quantity


Please indicate the total number of packages in the shipment.


Total volume


Please indicate the total volume of the package(s) you are sending. Total volume can be calculated by multiplying the Height of the package by its width and then by its length.


Total weight


Please indicate the total volume of the package(s) you are sending.


Town


Please enter the town or city name.


Tracking


An application that allows you to track your shipments.


Transit


If a shipment is in transit, then it is moving within the TNT network.


TTCN


Tariff Trade Code Number.


Type of package


Used in => settings => shipment details
and => create a shipment
Please select the type of package you are sending.


U


Unacceptable


Any shipment that will not be shipped due to either the rules of conditions of carriage, or the restrictions of the importing location is unacceptable.


Undeliverable


When a shipment is received at destination without the information required to deliver it, for example the address label has not been firmly attached and has fallen off, then it is undeliverable. TNT will contact the sender to get the exact information required to allow the delivery to be made.


Unknown Shipper


Any sender that;

Has not traded with TNT on at least three occasions in the preceding three months, or
Is shipping goods from a location and in the name of an organisation that is not easily recognisable as a lawful business, or
Requests a collection from a temporary address and is unable to produce positive identification.
In these cases the Unknown Shipper procedures must be followed.


Unsendable


A shipment that has been collected at an origin station but is not possible to forward due to an undetected error, for example no customs paperwork is attached is unsendable. TNT will contact the sender to correct the problem.


User id


Used in => welcome to myTNT
The user identification provided by you and set up by TNT. Usually your e-mail address.


V


Values are specified in


Used in => settings => shipment details
and => create a shipment
Please indicate whether you will be specifying the weights and dimensions of your packages in Imperial or Metric measurements. Please note that Imperial measurements should only be used in the USA.


VAT number


The number given to a company in order to process Value Added Tax.


Volume


Volume can be calculated by multiplying the Height of the package by its width and then by its length.


Volumetric Procedure (Volumetric Weight)


A process used to define the fees payable for sending low weight but high volume shipments. It is calculated by finding the volume multiplied by a factor.


W


Warsaw Convention


Refers to a convention for the unification of certain rules relating to the International Carriage by Air, signed in Warsaw on October 12, 1929 and most recently updated in Montreal in 1975.


Weight


Used in => settings => shipment details
and => create a shipment
Please enter the weight of the package.


Weight Gross


The weight of the shipment including the packaging.


Weight Net


The weight of the shipment including the packaging.


Width


Used in => settings => shipment details
and => create a shipment
Please enter the measurement of the package measured from side to side.


X


Y


Your reference
Used in => settings => shipment details
and => create a shipment
You can enter any reference you like for your package. You can then use the reference later when you want to track the progress of your package using any of our tracking products.


Z


ZIP code


See Post Code and Nine digit ZIP code